Frequently Asked Questions

Our online store is always open for placing orders. If you have a question you can email us at info@gourmetsweetbotanicals.com and we will get back to you as soon as possible.

Our customer service team is available Tuesday - Friday from 8am-4pm PST.

We are closed for most major holidays. Check here for closure updates.

Yes, this helps us keep track of orders and keeps your credit card information secure.

All orders must be submitted through our online shop. This is the safest, most secure way to ensure that an order is placed properly and allows for credit card information to remain safe.

If you are experiencing an issue with the website, please try clearing your cookies or using a different browser.

If you place your order by 11:00 a.m. PST (Tuesday - Friday), your order can ship the same day for next day delivery. We are not able to deliver on Sundays, Mondays, Tuesdays, or major Holidays.

We recommend you submit your order as soon as possible, and ask for the delivery to be 1-2 days before you need them. This will allow time for any issues that may arise due to FedEx/UPS delays.

You may also submit your order up to 2 week in advance. Simply state your desired delivery date in the Order Instructions box before you check out.

Once we receive your order and know your desired delivery date, we will make adjustments to the ship date. Please do not go based off what Shopify is showing as the estimated delivery time, we ship according to your desired delivery date, not what Shopify is showing.

*If no desired delivery date is requested in your cart, the order will ship the next available business day.

We ship orders Tuesday-Friday, via overnight service. For next day delivery, we must receive your order by 11am PST. If you place an order past 11am PST, it will ship the next business day, unless you have specified a future date.

Unfortunately, we are not able to add items to an order once it is submitted. Please ensure your cart is complete before submitting the order.

Our inventory is updated daily, if an item shows out of stock please check back after 12pm PST, that is when we update the inventory for the next day.

Please note: Our items are harvested to order, we will notify you as soon as possible, if any items on your order cannot be confirmed.

We ship all over the US and to Canada via overnight service.

Overnight Shipping Options:

FedEx Priority Overnight or UPS Next Day Air (*Morning delivery)

FedEx Standard Overnight or UPS Next Day Air Saver (*Evening delivery)

*Please refer to FedEx and UPS sites for accurate delivery times.

Orders are shipped out Tuesday-Friday for delivery Wednesday-Saturday. For next day delivery, we must receive your order by 11:00 AM PST.

Please include your desired delivery date, in the order instructions Box before you check out, and we will process the order accordingly.

Our items ship directly from the farm in San Diego, California.

Orders are shipped out Tuesday-Friday for delivery Wednesday-Saturday. For next day delivery, we must receive your order by 11:00 AM PST.

We do not ship out on Saturday, Sunday, or Monday.

Please include your desired delivery date, in the order instructions box before you check out, and we will process the order accordingly. If you do not include a desired delivery date, your order will ship the next available ship date.

The exact shipping cost depends on your selected items, the quantity of items, your delivery zip code, and which shipping carrier and option you choose. The shipping cost is automatically calculated once you add the items to your cart and put in all your shipping information. It will tell you the cost before you actually place the order.

Please Note: All orders are shipped via overnight services as the products are perishable.

We cannot combine orders, as each order is processed separately and has its own shipping and handling fees.

We can only ship to Canada Tuesday & Wednesday to account for any customs delays.

Shipments are sent overnight, however delivery may take 1-2 business days.

If you decide to proceed with an order, we are not responsible for how the product arrives if it is held by customs or damaged in transit. The purchase is at your own risk, and we will not issue any refunds.

Please include your phone number at check out, as it must be included on the shipping label.

Saturday delivery is available to non-rural areas and has an ETA of 12pm. Please select the UPS Saturday delivery option at check out. If you select a different rate, an invoice will be sent for the difference.

We are not able to deliver to P.O. Boxes, we need a physical address for delivery.

We can often arrange pick up for our local customers in San Diego County. Please contact us via email for more information and details on pick up orders.

For deliveries to businesses, the UPS & FedEx drivers may require an adult to be presents to receive and sign for the package.

If you have any special delivery notes or instructions like a gate code or you want to request that the driver leave the package in a certain spot, please write that in the order instructions before you check out.

You will receive an email from your selected shipping company (FedEx or UPS), with tracking information, the evening that your order ships. Your order ships the night before your desired delivery date.

Please note: FedEx leaves the facility earlier than UPS, if your FedEx order is not ready in time, we may need to switch it over to UPS. You should still receive a tracking alert once the order ships out.

For most up to date service alerts, please check FedEx and UPS websites.

Please ensure your shipping information is correct before submitting your order. We are not responsible for orders not received due to an incorrect or incomplete shipping address.

If you review your order and realize you have made a mistake, please email us ASAP with the correct information and we will do our best to adjust it. If the order has already been shipped, we will not be able to make any changes or issue refunds.

Once in a while, our shipping companies will have mechanical, weather, or high volume delays and packages may be delivered a day late. These delays are unpredictable, and we have no control over them, but they do happen, as nothing is 100% guaranteed. Please place your orders with enough time to account for any delays that may occur. If your order is delayed more than 1 day, please contact us.

We are not responsible for missed deliveries due to a business being closed or if the driver is not able to deliver due to a missing access or gate code. Please provide us with any special delivery instructions that the drivers may need to be able to deliver your order. If you have certain business hours, please choose the correct shipping option for your deliveries.

Please note: Overnight shipping service is not guaranteed during peak and holiday seasons. Please check the UPS and FedEx websites for any updates, and place your orders with enough time to account for any delays.​

We strive to provide the best product possible, however if there are any quality issues upon arrival, please email info@gourmetsweetbotanicals.com within 3 days of delivery. Please include your order# and pictures of the product and label for review.

During the summertime, we suggest customers opt for the morning delivery services to ensure the package can deliver as soon as possible.

If you accidentally submitted an order, simply email us within the hour and we will cancel your order.

If your event is cancelled or you no longer need your order, please contact us as soon as possible to request a cancellation.

Please note: We are not able to cancel orders that have been shipped out. If you contact us after 11am PST on the scheduled ship date, we will not be able to cancel the order or issue any refunds.

We ship via overnight service to ensure your order is as fresh as possible. However, in order to prolong the freshness, please refrigerate your items immediately upon arrival. To retain the best flavor and freshness, the temperature should be maintained between 38 – 40 degrees. Our products are best if used within 5 days, however they have a refrigerated shelf life of 5-7 days. As with any produce, we recommend washing before use.

Herb & Flower Crystals® are dried and therefore shelf stable. They are best used within one month of purchase. They should be kept cool and dry. Please avoid humid storing conditions.

Our products are not pre-washed. As with any type of produce, we recommend washing before use.

You can gently rinse them in a bowl of cool water by slowly moving them around to remove any dirt or insects. After you rinse the flowers, allow them to fully dry on paper towels. Once they are dry place them back into their original container and store them in the refrigerator. You can place a dry paper towel at the bottom of the container to absorb any excess moisture.

Our items are harvested to order, this means each item is unique and may look different than it does on our site. Most of our items are seasonal, you can expect the colors and size to vary during the year.

If you need specific colors or have any special requests, please contact us before submitting your order.

Yes! You can request specific colors from our mixes. Please type your requests in the order instructions box before you check out.

Please note: The harvesting and packing teams will do their best to accommodate all color requests, however they are requests and not guaranteed. If the colors are not available, they will automatically send what is available.

Gourmet Sweet Botanicals™ is proud to offer a wide variety of items in many categories. If you are interested in an item that is not listed on our website, please contact us, as we may be able to source it for you.

We can send up to 5 samples when you place your first order. Simply list the items you'd like to try in the order instructions box before you check out, and we will add those on for you.