Our online store is always open for placing orders, however we only process orders during business hours.
Business hours: Tuesday through Friday from 8am–4pm PST, subject to holiday closures.

If you need help, please contact our support team and they will get back to you within 1 business day.

info@gourmetsweetbotanicals.com
(800) 931-7530

We are closed for most major holidays. While you can still place orders 24/7, processing and support will be paused on these days. Check our announcement banner for any upcoming dates.

• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas
• New Year's
  

All orders must be submitted through our website. We do not take orders over the phone. Ordering directly on the website is the safest, most secure way to ensure that an order is placed properly and allows for credit card information to remain safe.

If you are experiencing an issue with the website, please try clearing your cookies or using a different browser.

Please specify your desired delivery date in the "Notes" section of your shopping cart. If no date is provided, we will ship on the next available ship date.

Important Shipping Rules:

• We ship orders Tuesday through Friday only.
• We do not deliver on Sundays, Mondays, Tuesdays.
• For next-day delivery, order must be placed by 11:00 AM PST.
• Saturday Delivery is only available to non-rural areas. You must select UPS Next Day Air or FedEx Priority at checkout.

We recommend ordering as soon as possible and selecting a delivery date 1–2 days before your event. This provides a buffer for any unexpected FedEx or UPS transit delays.

Planning ahead? You can order up to two weeks in advance. Just write your desired delivery date in the notes section of your shopping cart.

Next-Day Delivery: Your order must be placed by 11:00 AM PST, Tuesday through Friday.

After 11:00 AM PST: Your order will ship the following business day unless a future date is specified.

Yes! Saturday delivery is available for non-rural areas with an estimated arrival of 12:00 PM.

Important: You must select UPS Next Day Air or FedEx Priority at checkout to receive your order on Saturday.

We ship all over the US and to Canada via overnight service.

Overnight Shipping Options:

FedEx Priority Overnight or UPS Next Day Air (*Morning delivery)

FedEx Standard Overnight or UPS Next Day Air Saver (*Evening delivery)

*Please refer to FedEx and UPS sites for accurate delivery times.

Pro-Tip for Warm Weather: To ensure your greens and flowers arrive in peak condition during summer months, we strongly recommend selecting a morning delivery service at checkout.

Your order is shipped directly from the farm in San Diego, CA via overnight service.

The items are packed inside of an insulated bubble mailer with ice packs and paper to keep them fresh and cool. They will arrive in a cardboard box.

The exact shipping cost depends on your selected items, the quantity of items, your delivery zip code, and which shipping carrier and option you choose. The shipping cost is automatically calculated once you add the items to your cart and put in all your shipping information. It will show you the shipping cost before you submit your order.

Please Note: All orders are shipped via overnight services as the products are perishable. However, UPS Ground shipping is available for orders consisting solely of our shelf-stable, Herb and Flower Mini Crystals. Please contact us for more information.

We are not currently accepting pick up orders.

We ship orders to Canada & Puerto Rico Monday through Wednesday to account for potential customs delays. While we use an overnight service, delivery may take up to two business days.

To ensure your order is processed and shipped on time, please place it by the Friday of the preceding week.

Please note: All orders shipped to Canada & Puerto Rico are at your own risk. Any import duties, taxes, or customs fees are the buyers responsibility. We cannot offer refunds if the product is damaged due to shipping delays.

We are not able to deliver to P.O. Boxes, we need a physical address for delivery.

We do not send the packages with signature required. However, for deliveries to businesses, UPS & FedEx drivers may require an adult to be presents to receive and sign for the package.

If you have any special delivery notes or instructions like a gate code or you want to request that the driver leave the package in a certain spot, please write that in the notes section of your shopping cart.

We cannot combine orders, as each order is processed separately and has its own shipping and handling fees.

Unfortunately, we are not able to add items to an order once it is submitted. The system only allows us to capture the original funds and does not store your credit card information for additional charges. Please ensure your cart is complete before submitting the order.

We do not have an order minimum, as long as you add 1 item in your cart, you can check out.

To ensure everyone has a fair opportunity to purchase our products, we may implement quantity limits on items. If you order a quantity-limited item, you will see an adjustment to your cart during checkout. For larger volume orders, please contact us in advance.

Our inventory is updated daily, if an item shows out of stock please check back after 1pm PST, that is when we update the inventory for the next day.

Please note: Our items are harvested to order, we will notify you as soon as possible, if any items on your order cannot be confirmed.

To ensure we can maintain our high standards for quality and meet our shipping deadlines, we have transitioned certain items to "Standard Colors Only."

Items that state "This item is customizable" in the product description, are eligible for color requests. If an item does not have a customization option it is only available in our standard colors.

Please note: Color requests will be fulfilled when possible, however they are requests and not guaranteed. If the colors are not available, we will send the item as is.

Images are for reference only; please see product specifications. Our items are harvested to order and individually packed. This means each item is unique and may look different than it does on the pictures. Since these items are seasonal, you can expect the colors and size to vary during the year.

If you need specific colors or have any special requests, please contact us before submitting your order.

You can request up to 5 free samples with your first order. Simply list your desired samples in the notes section of your shopping cart. Subject to availability.

We offer discounts several times a year. Make sure to sign up for our newsletter and follow us on Instagram to stay updated!

• Valentine’s Day
• Easter
• Mother’s Day
• 4th of July
• Fall Season
• Halloween
• Black Friday
• Holiday Season
  

Gourmet Sweet Botanicals™ is proud to offer a wide variety of items in the microgreen and edible flowers categories. If you are interested in an item that is not listed on our website, please contact us, as we may be able to source it for you.

We ship Tuesday through Friday for delivery Wednesday through Saturday. Once we receive your order and know your desired delivery date, we will make adjustments to the ship date. Please do not go based off what Shopify is showing as the estimated delivery time, we ship according to your desired delivery date.

*If you submit your order after the 11am PST cut off time or if no desired delivery date is requested in your cart, the order will ship the next available business day.

You will receive an email with tracking information from your selected shipping company (FedEx or UPS), the evening that your order ships. Your order ships the night before your desired delivery date.

Please note: FedEx leaves the facility earlier than UPS, if your FedEx order is not ready in time, we may need to switch it over to UPS. You should still receive a tracking alert once the order ships out.

For most up to date service alerts, please check FedEx and UPS websites.

Please ensure your shipping information is correct before submitting your order. We are not responsible for orders that are delayed or not received due to an incorrect or incomplete shipping address.

If you review your order and realize you have made a mistake, please email us ASAP with the correct information and we will do our best to adjust it. If the order has already been shipped, we will not be able to make any changes or issue refunds.

If you accidentally submitted an order, simply email us within the hour and we will cancel your order.

If your event is cancelled and you no longer need the product, please contact us as soon as possible to request a cancellation.

Please note: We are not able to cancel orders that have been shipped out. If you contact us after 11am PST on the scheduled ship date, we will not be able to cancel the order or issue any refunds.

Because our products are fresh and perishable, we do not accept returns. However, if you experience a quality issue, please email us within 3 days of delivery with the following:

• Your Order Number
• Clear photos of the product
• A photo of the product label

Pro-Tip for Warm Weather: To ensure your greens and flowers arrive in peak condition during summer months, we strongly recommend selecting a morning delivery service at checkout.

While we use the most reliable carriers, occasional delays due to weather, mechanical issues, or high volume can occur. Because these are outside our control, we strongly recommend scheduling your delivery for at least one day before you actually need the product.  If your package is delayed by more than 24 hours, please contact us so we can review the shipment.

Access & Security Restrictions: We are not responsible for missed deliveries due to a business being closed or a driver being unable to access a property. Please provide all necessary gate codes or special instructions at checkout to ensure a successful delivery.

Peak Seasons: During holidays, overnight shipping guarantees may be suspended by UPS/FedEx. Check the UPS and FedEx websites for any updates or service alerts.

Please do not refuse the delivery. Even if the package is late or you suspect damage, please accept it and take the following steps:

1. Accept the package: Refusing the delivery triggers return shipping fees and prevents us from filing an insurance claim.
2. Document the condition: Take clear photos of the box and the product.
3. Contact us: Email us within 3 days.

Accepting the package is the only way to remain eligible for a refund or replacement.

All of our items are edible, except for those listed in our Decorative Flowers category. Our edible flowers and greens are fresh and grown exclusively for human consumption. For pest control they use both non-chemical methods as well as sprays that are approved for use on organic edibles. There are no preservatives on our products.

The farm is not certified organic; however, they adhere to the CA Leafy Green Marketing Agreement, which sets stringent food safety standards, as well as the highest agricultural safety standard, Global Food Safety Initiative. They also test the products through PrimusLabs.

Our products are best used within 5 days, however they have a refrigerated shelf life of 5–7 days.

To maintain the peak flavor and appearance of your greens and flowers, follow these storage steps immediately upon delivery:

• Temperature: Store in a standard refrigerator (38°F–40°F). Do not freeze.
• Containers: Keep the items in their original clamshell packaging. This protects them from being crushed and maintains the necessary humidity.
• Herb & Flower Mini Crystals® are dried and therefore shelf stable. They should be kept in a cool and dry pantry.

Yes. Our products are not pre-washed. As with all fresh produce, we recommend gentle washing before serving.

1. Cold Soak: Submerge the items in a bowl of very cool water. Gently swirl them with your hands to loosen any natural debris or insects.
2. Air Dry: Carefully lift them out and spread them in a single layer on a paper towel. Let them air dry for about 15–20 minutes.
3. Store: Once dry, return them to their original container.

Pro Tip: Place a fresh, dry paper towel at the bottom of the container before putting the flowers back in. This absorbs excess moisture and keeps them fresh longer!