Frequently Asked Questions

Our online store is always open for placing orders, however we only process orders during business hours.

Business hours: Tuesday - Friday from 8am-4pm PST, subject to holiday closures.

If you have any questions, please contact our customer service team and they will get back to you as soon as possible.

info@gourmetsweetbotanicals.com
(800) 931-7530

We are closed for most major holidays. Check here for closure updates.

We recommend you submit your order as soon as possible, and ask for the delivery to be 1-2 days before you need them. This will allow time for any issues that may arise due to FedEx/UPS delays.

You may also submit your order up to 2 weeks in advance. Simply state your desired delivery date in the notes section of your shopping cart.

For next day delivery, we must receive your order by 11am PST (Tuesday-Friday). If you place an order after cut-off time, it will ship the next business day, unless you have specified a future date.

Please note: Saturday delivery is available to non-rural areas and has an ETA of 12pm. Please select either UPS Next Day Air or FedEx Priority at checkout.

Yes, this helps us keep track of orders and keeps your credit card information secure.

All orders must be submitted through our online shop. This is the safest, most secure way to ensure that an order is placed properly and allows for credit card information to remain safe.

If you are experiencing an issue with the website, please try clearing your cookies or using a different browser.

Orders are shipped out Tuesday-Friday for delivery Wednesday-*Saturday. For next day delivery, we must receive your order by 11:00 AM PST. We are not able to deliver on Sundays, Mondays, Tuesdays, or major Holidays.

Please include your desired delivery date in the notes section of your shopping cart and we will process the order accordingly. If you do not include a desired delivery date, your order will ship the next available ship date.

*Saturday delivery is available to non-rural areas and has an ETA of 12pm. Please select either UPS Next Day Air or FedEx Priority at checkout.

We ship all over the US and to Canada via overnight service.

Overnight Shipping Options:

FedEx Priority Overnight or UPS Next Day Air (*Morning delivery)

FedEx Standard Overnight or UPS Next Day Air Saver (*Evening delivery)

*Please refer to FedEx and UPS sites for accurate delivery times.

Please note: Saturday delivery is available to non-rural areas and has an ETA of 12pm. Please select either UPS Next Day Air or FedEx Priority at checkout.

Saturday delivery is available to non-rural areas and has an ETA of 12pm. Please select UPS Next Day Air or FedEx Priority at checkout.

Your order is shipped directly from the farm in San Diego, CA via overnight service.

The items are packed inside of an insulated bubble mailer with ice packs and paper to keep them fresh and cool. They will arrive in a cardboard box.

The exact shipping cost depends on your selected items, the quantity of items, your delivery zip code, and which shipping carrier and option you choose. The shipping cost is automatically calculated once you add the items to your cart and put in all your shipping information. It will show you the shipping cost before you submit your order.

Please Note: All orders are shipped via overnight services as the products are perishable. However, UPS Ground shipping is available for orders consisting solely of our shelf-stable, Herb and Flower Mini Crystals. Please contact us for more information.

We cannot combine orders, as each order is processed separately and has its own shipping and handling fees.

For deliveries to businesses, the UPS & FedEx drivers may require an adult to be presents to receive and sign for the package.

If you have any special delivery notes or instructions like a gate code or you want to request that the driver leave the package in a certain spot, please write that in the notes section of your shopping cart.

We are not able to deliver to P.O. Boxes, we need a physical address for delivery.

We are not currently accepting pick up orders.

We can only ship to Canada Tuesday & Wednesday to account for any customs delays. Shipments are sent overnight, however delivery may take 1-2 business days.

If you decide to proceed with an order, we are not responsible for how the product arrives if it is held by customs or damaged in transit. The purchase is at your own risk, and we will not issue any refunds.

Yes! You can request specific colors from our mixes. Please type your requests in the notes section of your shopping cart.

Please note: The harvesting and packing teams will do their best to accommodate all color requests, however they are requests and not guaranteed. If the colors are not available, they will automatically send what is available.

Our items are harvested to order, this means each item is unique and may look different than it does on our site. Most of our items are seasonal, you can expect the colors and size to vary during the year.

If you need specific colors or have any special requests, please contact us before submitting your order.

We do not have an order minimum, as long as you add 1 item in your cart, you can check out.

To ensure everyone has a fair opportunity to purchase our products, we may implement quantity limits on items. If you order a quantity-limited item, you will see an adjustment to your cart during checkout. For larger volume orders, please contact us in advance.

Our inventory is updated daily, if an item shows out of stock please check back after 12pm PST, that is when we update the inventory for the next day.

Please note: Our items are harvested to order, we will notify you as soon as possible, if any items on your order cannot be confirmed.

Unfortunately, we are not able to add items to an order once it is submitted. The system only allows us to capture the original funds and does not store your credit card information for additional charges. Please ensure your cart is complete before submitting the order.

Get up to 5 free samples with your first order. Simply list your desired samples in the order instructions box in your shopping cart and we'll include them. Subject to availability.

We offer discounts several times a year. Make sure to sign up for our newsletter and follow us on Instagram to stay updated!

Gourmet Sweet Botanicals™ is proud to offer a wide variety of items in the microgreen and edible flowers categories. If you are interested in an item that is not listed on our website, please contact us, as we may be able to source it for you.

We ship via overnight service to ensure your order is as fresh as possible. However, in order to prolong the freshness, please refrigerate your items immediately upon arrival. To retain the best flavor and freshness, the temperature should be maintained between 38 – 40 degrees. Our products are best if used within 5 days, however they have a refrigerated shelf life of 5-7 days. As with any produce, we recommend washing before use.

Herb & Flower Crystals® are dried and therefore shelf stable. They are best used within one month of purchase. They should be kept cool and dry. Please avoid humid storing conditions.

Our products are not pre-washed. As with any type of produce, we recommend washing before use.

You can gently rinse them in a bowl of cool water by slowly moving them around to remove any dirt or insects. After you rinse the flowers, allow them to dry on paper towels for about 15 minutes. Once they are dry place them back into their original container and store them in the refrigerator. You can place a dry paper towel at the bottom of the container to absorb any excess moisture.

We ship Tuesday - Friday for delivery Wednesday - Saturday. Once we receive your order and know your desired delivery date, we will make adjustments to the ship date. Please do not go based off what Shopify is showing as the estimated delivery time, we ship according to your desired delivery date, not what Shopify is showing.

*If you submit your order after the 11am PST cut off time or if no desired delivery date is requested in your cart, the order will ship the next available business day.

You will receive an email with tracking information from your selected shipping company (FedEx or UPS), the evening that your order ships. Your order ships the night before your desired delivery date.

Please note: FedEx leaves the facility earlier than UPS, if your FedEx order is not ready in time, we may need to switch it over to UPS. You should still receive a tracking alert once the order ships out.

For most up to date service alerts, please check FedEx and UPS websites.

Please ensure your shipping information is correct before submitting your order. We are not responsible for orders that are delayed or not received due to an incorrect or incomplete shipping address.

If you review your order and realize you have made a mistake, please email us ASAP with the correct information and we will do our best to adjust it. If the order has already been shipped, we will not be able to make any changes or issue refunds.

Once in a while, our shipping companies will have mechanical, weather, or high volume delays and packages may be delivered a day late. These delays are unpredictable, and we have no control over them, but they do happen, as nothing is 100% guaranteed. Please place your orders with enough time to account for any delays that may occur. If your order is delayed more than 1 day, please contact us.

We are not responsible for missed deliveries due to a business being closed or if the driver is not able to deliver due to a missing access or gate code. Please provide us with any special delivery instructions that the drivers may need to be able to deliver your order. If you have certain business hours, please choose the correct shipping option for your deliveries.

Please note: Overnight shipping service is not guaranteed during peak and holiday seasons. Please check the UPS and FedEx websites for any updates, and place your orders with enough time to account for any delays.​

Please accept the package, even if there was a delay or you suspect the items may be damaged. Refusing delivery will unfortunately result in a return shipping fee, and more importantly, it will prevent us from filing a claim on your behalf, which could impact your eligibility for refunds.

If you accidentally submitted an order, simply email us within the hour and we will cancel your order.

If your event is cancelled and you no longer need the product, please contact us as soon as possible to request a cancellation.

Please note: We are not able to cancel orders that have been shipped out. If you contact us after 11am PST on the scheduled ship date, we will not be able to cancel the order or issue any refunds.

We strive to provide the best product possible, however if there are any quality issues upon arrival, please email info@gourmetsweetbotanicals.com within 3 days of delivery. Please include your order# and pictures of the product and label for review.

During the warmer months, we suggest customers opt for the morning delivery services to ensure the package can deliver as soon as possible.